We aim for you to be completely satisfied with your purchase. If you have a change of heart, you can return most products within 14 days of receiving your order for either a refund or exchange, as long as they remain unused, in their original condition and packaging, with all tags and accessories included.

Our return policy complements your rights as stipulated by the Australian Consumer Law (ACL). Our offerings come with guarantees that cannot be waived under the ACL. You have the right to a replacement or refund for a significant failure, and to have goods repaired or exchanged if they do not meet acceptable quality standards and the failure does not qualify as a significant failure. Returns for change of mind are provided as a courtesy in addition to these rights.

1. Email [email protected] within 14 days of receiving your item, including your order number and the product you wish to return.
2. We will respond within one business day with instructions for the return and the return address.
3. Safely package the item in its original packaging and return it using a tracked shipping service.
4. Upon receipt and inspection, we will process your refund or exchange.

If your item is received faulty, damaged, or is not what you ordered, please reach out to us within 14 days with your order number and photos. We will arrange a replacement, repair, or full refund at no cost to you, including return shipping if the item is confirmed to be faulty.

For returns due to a change of mind, the return shipping costs are the responsibility of the customer, and the original shipping fee is non-refundable. For items that are faulty, damaged, or incorrect, we will cover all return shipping costs.

Approved refunds will be processed back to your original payment method within 3–5 business days after we receive and inspect the returned item. Please note that your bank or payment provider may take additional days to reflect the funds.

Due to hygiene and safety regulations, certain items cannot be returned for change of mind unless they are faulty. These include personal-care products, opened or used mattresses and bedding, perishable items, and custom-made or clearance products marked as final sale. This does not affect your rights under the ACL.

If you require assistance with a return, our team is here to help. Please email [email protected] (Monday to Friday, 9am–5pm AEST).