Last updated: 28 September 2026

This Privacy Policy outlines how HYGGO PTY LTD (“Fanno”, “we”, “us”), the operator of fanno.com.au, collects, uses, discloses, and safeguards your personal information. We manage personal information in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

We collect information you provide as well as data collected automatically, including:

• Contact & order details: name, email, phone number, billing and delivery addresses, and order history.
• Payment information: processed by our payment partners; we do not retain your full card number.
• Account information: if you set up an account, your login credentials and preferences.
• Technical & usage data: IP address, type of device and browser, pages accessed, and cookies (refer to our Cookies Policy).
• Communications: messages you send us and our replies to you.

Your information is used for the following purposes:

• To process, fulfil, and deliver your orders and provide customer support;
• To manage your account and handle payments and refunds;
• To provide order updates, reply to inquiries, and (with your permission) send marketing communications;
• To improve our website, products, and services while preventing fraud;
• To meet our legal and tax responsibilities.

We will share personal information only when necessary with parties such as payment processors (e.g., Stripe, PayPal), shipping and logistics partners, IT and website service providers, and legal authorities as required. We do not sell your personal information.

We use cookies and similar technologies to run the site, remember your shopping cart and keep the site secure. You can manage these settings — see our Cookies Policy.

We make reasonable efforts to safeguard your information from misuse, loss, and unauthorised access, including through encryption and access controls. We retain personal information only as long as necessary to deliver our services and meet legal obligations.

Some of our service providers may handle or store data outside of Australia. In such cases, we take appropriate measures to ensure your information is treated in accordance with the APPs.

You have the right to request access to or correction of the personal information we maintain about you, and you can unsubscribe from marketing communications at any time via the provided link or by reaching out to us. To submit a request or express a privacy concern, please email [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

This policy may be updated occasionally; the most recent version will always be available here. For any inquiries regarding privacy, please reach out to HYGGO PTY LTD at [email protected].