Shipping & Delivery
Where we deliver
We provide delivery services all over Australia, covering major cities, regional hubs, and most remote locations. Currently, we only ship within Australia and do not facilitate international shipping.
Shipping costs
The cost of shipping is automatically determined based on your cart items and delivery location. You will see your precise shipping fee clearly during checkout before payment is made — there are no hidden charges. Larger or heavier products may incur additional delivery fees, and certain remote-area postcodes might have surcharges, which will also be visible during checkout.
Dispatch times
Typically, most orders in stock are processed and sent out within 1–2 business days. During busy periods, sales events, or public holidays, dispatch may take a bit longer. An email containing tracking information will be sent as soon as your order is dispatched.
Delivery timeframes
After dispatch, the expected delivery times are as follows:
- Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra): approximately 2–8 business days
- Regional areas: approximately 5–12 business days
- Remote areas & WA/NT: may take longer
These are estimates provided by our carriers and not guarantees. Due to our wide range sourced from various warehouses, items in the same order may be delivered separately and on different days at no additional cost to you.
Tracking your order
All orders include tracking. You will receive a tracking number via email once your order has been dispatched, enabling you to monitor its status anytime on our Order Tracking page.
Delivery addresses & PO boxes
Ensure your delivery address is accurate and complete at checkout, as we may not be able to reroute a parcel once it has shipped. Some larger items cannot be sent to PO boxes or Parcel Lockers — a street address is recommended for these deliveries.
Delayed, lost or damaged parcels
If your order does not arrive within the anticipated timeframe or is received damaged, please reach out to us at [email protected] with your order number and a photo (in case of damage). We will coordinate with the carrier to resolve the issue. For faulty or damaged items, please refer to our Returns & Refunds policy.