If you change your mind, you can return items within 14 days of delivery for a refund or exchange, as long as they are unused and in their original packaging with all tags and accessories included.

Our return policy is in addition to your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You have the right to a replacement or refund for a major failure, and to have goods repaired or replaced if they do not meet acceptable quality standards and the failure is not a major failure. Returns for change of mind are provided in addition to these rights.

1. Email [email protected] within 14 days of delivery, including your order number and the item you wish to return.
2. We will respond with instructions for the return and the return address.
3. Package the item in its original packaging and return it using a tracked shipping service.
4. When we receive and inspect the item, we will process your refund or exchange.

If your item is faulty, damaged, or not what you ordered, please contact us within 14 days with your order number and photos. We will arrange a replacement, repair, or full refund at no cost to you, including return shipping if the item is confirmed to be faulty.

For returns due to a change of mind, the return shipping costs are the responsibility of the customer, and the original shipping fee is non-refundable. For faulty, damaged, or incorrect items, we will cover all return shipping costs.

Approved refunds will be processed back to your original payment method within 3–5 business days after we receive and inspect the returned item. Please note that your bank or payment provider may take additional days to reflect the funds.

If you require assistance with a return, email [email protected] (Monday to Friday, 9am–5pm AEST).