Frequently Asked Questions
Ordering & payment
What payment methods do you accept?
We accept payments via Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, as well as buy-now-pay-later options through Afterpay and Klarna. For further details, please visit Payment Methods.
Is checkout secure?
Absolutely. All transactions are handled by reliable, PCI-DSS compliant service providers via an encrypted connection. We do not retain your complete card information.
Are prices in AUD and do they include GST?
Yes — all listed prices are in Australian Dollars and include GST where applicable.
Can I change or cancel my order?
Please reach out to us as swiftly as possible at [email protected]. If your order hasn’t been dispatched yet, we will do our utmost to assist you.
Shipping & delivery
Where do you deliver?
We deliver across Australia. Currently, we do not offer international shipping.
How much is shipping?
Shipping costs are determined by the item and the destination and will be displayed clearly at checkout before final payment.
How long will my order take?
Orders are typically dispatched within 1–2 business days. Delivery time is approximately 2–8 business days for metropolitan areas, with longer times for regional and remote locations. For more information, see Shipping & Delivery.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email, or you can visit Order Tracking.
Why did my items arrive separately?
Some orders may be shipped from various warehouses, so it’s possible for items to arrive on different days without any additional charges.
Returns & refunds
What is your returns policy?
Most products can be returned within 14 days of receiving your order, provided they are in their original unused condition. For more details, see Returns & Refunds.
My item arrived damaged or faulty — what do I do?
Please email [email protected] within 14 days, including your order number and photos, and we will arrange for a replacement, repair, or refund at no cost to you.
How long do refunds take?
Refunds that are approved will be processed within 3–5 business days after we receive your return.
Still need help?
You can email our Australian-based team at [email protected] (Monday to Friday, 9am–5pm AEST) and we will respond within one business day.