Terms & Conditions
Loobek AU is committed to protecting the privacy of personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988.
These are the Terms and Conditions (“Terms”) entered into by and between you (“you,” “user,” “your,” or any applicable variant thereof) and Loobek Pty Ltd (“Loobek AU,” “Loobek,” “our,” “we,” or “us”). These Terms, together with any documents they expressly incorporate by reference and any other policies posted by Loobek on the website, govern your access to and use of the Loobek website, loobek.com.au (“Website”) as a user. Please read these Terms carefully before accessing or using the website, submitting any information to Loobek, or acquiring any product or service through the website.
- Contact us: cs@loobek.com.au
- Address: 107 xxx St, xxx, 3029
1. General Conditions of Acceptance
1.1 A “user” is defined as any individual who accesses or uses the website for any purpose, whether or not they have a registered account. This includes any legal entity that a user may represent, either with actual or apparent authority. By accessing the website or purchasing products or services, you become a “user” of the website.
1.2 By accessing or using any part of the website, you hereby agree to accept and be bound by the Terms outlined in this agreement as a user.
1.3 If you do not agree to all the Terms outlined in this agreement, you are not permitted to access or use the website. Any changes to these Terms must be made in writing by an authorized officer to be valid.
1.4 The headings in these Terms are provided for convenience only and do not limit or otherwise affect the interpretation of the Terms.
1.5 You agree that all information you provide during your access or use of the website is governed by our Privacy Policy. You consent to our handling of your information as described in the Privacy Policy. Loobek AU may revise the Privacy Policy at its discretion, and the most recent version will be available on the website. Your continued use of the website constitutes acceptance of the Privacy Policy in effect at the time of your access.
2. General Conditions of Use
2.1 You may only access or use the website for lawful, personal, or legitimate business purposes in accordance with these Terms.
2.2 Your access to the website may occasionally be interrupted due to factors such as equipment malfunctions, scheduled updates, or routine maintenance. We reserve the right to modify, suspend, or terminate your access to the website, or any part of it, at any time, for any reason, and at our sole discretion without prior notice. We will not be liable if any portion of the website becomes unavailable for any duration or at any given time.
3. Your Representations and Warranties to Loobek PTY Ltd
4. Restrictions on Use
4.1 You agree not to access or use the website or its contents for any unlawful purposes, including violating any international, federal, provincial, state laws, rules, or local ordinances, nor solicit others to perform or participate in any unlawful activities. This includes, without limitation, laws related to exporting data or software to and from Australia or other countries.
4.2 You agree not to use the website or its contents to harass, harm, abuse, insult, disparage, slander, intimidate, or discriminate based on gender, sexual orientation, race, ethnicity, age, national origin, or disability.
4.3 You are not permitted to use any website content without our express prior written consent. You agree not to copy, reproduce, download, or store any website content for the purposes of selling, redistributing, operating a competing business, or any other commercial exploitation of website content.
4.4 The use of any search engine, software, robot, crawler, scraper, or any other automated device or process to access, copy, observe, monitor, or retrieve information from the website in order to create or compile any database, collection, or compilation without written permission from Loobek AU is strictly prohibited.
4.5 You must not upload or transmit any malicious or destructive computer code to the website that could harm the operation or functionality of the website, other websites, or the internet. Additionally, you agree not to breach, interfere with, or circumvent any website security features, nor test the vulnerability of the website or its networks, or attempt to compromise the integrity of the computer systems or networks used by Loobek AU.
4.6 You agree not to submit false, misleading, or misrepresented information to the website.
4.7 You agree not to access or use the website or its contents for any obscene or immoral purposes.
4.8 You agree not to use the website or its content to transmit any advertising or promotional material without our prior written consent, including but not limited to “junk mail,” “spam,” or other forms of solicitation.
4.9 Your access to or use of the website does not grant you ownership rights in any content, code, data, or other materials found on the website.
4.10 Loobek AU reserves all rights not explicitly granted to you under these Terms. We retain the right to take appropriate legal action, including referring cases to law enforcement for any unlawful or unauthorized use of the website.
5. Products or Services Obtained Through the Website
5.1 Loobek AU strives to display product colors and images as accurately as possible. However, we cannot guarantee that the display on any device you use will perfectly reflect the true color or image of the product.
5.2 Loobek AU reserves the right to limit access to or sales of products or services through the website to any individual, geographic region, or jurisdiction. All descriptions and pricing of products or services are subject to change without notice. Loobek AU also reserves the right to discontinue any product or service and to refuse any order placed through the website. We will not be liable to you or any third party for any modifications, price changes, suspensions, or discontinuations of a product or service.
5.3 If Loobek AU changes or cancels an order, we may attempt to notify you using the contact information you provided at the time of your order. You agree to provide accurate, complete, and up-to-date contact information for all purchases made through the website. You further agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so we can process your transactions and communicate with you as necessary. For more details on returns, please refer to our Return Policy.
5.4 Estimated delivery dates are provided as estimates only. Loobek AU is not responsible for delays or failure to deliver products within an estimated timeframe if the delay is caused, in whole or in part, by circumstances beyond our control.
6. Intellectual Property
6.1 The website and all of its contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by Loobek AU, its licensees, or other providers and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws. You shall not access or use the website or its contents in any manner that infringes or violates intellectual property rights, including but not limited to reproducing, modifying, distributing, or selling any website content. You are also prohibited from using the website to create any derivative works. Loobek AU reserves the right to terminate access to or use of the website for users who infringe on intellectual property rights.
6.2 Loobek AU, along with all related names, logos, product and service names, designs, and slogans, are trademarks of Loobek AU or its affiliates or licensees. You are not permitted to use these trademarks without the prior written consent of Loobek AU. All other names, logos, product and service names, designs, and slogans on this website are trademarks of their respective owners.
7. Changes
8. Typographical Errors, Omissions, or Inaccuracies
8.1 If any information on the website contains typographical errors, inaccuracies, or omissions, including but not limited to errors in product descriptions, pricing, promotions, shipping costs, delivery schedules, or product availability, Loobek AU reserves the right to correct those errors and update the information or cancel orders at any time without prior notice, even after you have submitted your order.
8.2 Loobek AU assumes no obligation to update, amend, or clarify any information on the website or its contents, including pricing information, except as required by law.
9. Notices or Communications from Loobek Pty Ltd
By using this website or submitting information, you consent to receive electronic communications from Loobek Pty Ltd. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically fulfill any legal requirement that such communications be in writing.
10. User Comments and Submissions
10.1 If you submit comments, suggestions, proposals, plans, or other materials (collectively, “user comments”) through any means, including online, by email, or by postal mail, you agree that we may, without restriction, edit, copy, publish, distribute, and otherwise use any of your user comments. Loobek AU is under no obligation to keep your user comments confidential, compensate you for them, or respond to your submissions.
10.2 You agree that your user comments will not contain libelous, unlawful, abusive, or obscene material. Loobek AU reserves the right to remove or refuse to post any user comments at our sole discretion, for any reason or no reason at all. We may, but are not obligated to, monitor, edit, or remove content that we find to be unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or that violates any intellectual property rights or these Terms. We take no responsibility and assume no liability for any user comments posted by you or any third party.
10.3 Subject to these Terms, you represent and warrant that you own or control all rights to your user comments and have the authority to grant the following rights to us. You assign to Loobek AU all rights, title, and interest in and to your user comments, including but not limited to all intellectual property rights related to your user comments. Upon Loobek AU’s request and at its expense, you agree to execute any necessary documents and take reasonable actions to help Loobek AU acquire and maintain these intellectual property rights.
11. Third-Party Relationships Content
11.1 Certain content, products, and services accessible through the website may include materials or information from third parties. Third-party links on the website may direct you to websites that are not affiliated with Loobek AU. The inclusion of such links does not constitute an endorsement of those websites, nor of the products or services promoted or offered through them. Loobek AU advises users to review the terms and conditions of any third-party website they visit. Loobek AU assumes no liability or responsibility for third-party materials, websites, products, or services.
11.2 Loobek AU is not responsible for any harm or damages arising from the purchase or use of goods, services, content, or other transactions conducted with third-party websites. Any complaints, claims, concerns, or questions regarding third-party products or websites should be directed to the third party involved.
12. Registered Users
12.1 You are not required to register for an account (“Account”) on the website to access or use it. However, if you choose to fill out an online registration form on the website by providing the specified information (such as name, address, telephone number, email address, etc.), you will be considered a registered user of loobek.com.au (a “Registered User”). Loobek AU will establish an Account for you as a Registered User, and you will receive a username and password to access the account.
12.2 You are solely responsible for maintaining the confidentiality of your username and password and for their proper use. You are responsible for any activities that occur through your account and for ensuring that all individuals who access or use the website through your account are aware of and comply with these Terms. You are also responsible for canceling your account when necessary. You may cancel your account at any time in accordance with these Terms.
12.3 You agree not to disclose, sell, assign, transfer, or offer to sell, assign, or transfer any usernames or passwords to third parties, nor allow third parties to use your username, password, or account without prior written consent from Loobek AU. Loobek AU is not liable for any damages resulting from your failure to maintain the confidentiality of your username and password.
12.4 We reserve the right to suspend or terminate your account at any time, including, but not limited to, if you breach any of these Terms, if we have reasonable suspicion that you provided inaccurate or incomplete information when creating your account, or if we believe your actions may cause financial loss or legal liability to you, other Registered Users, or Loobek AU.
12.5 Loobek AU may refuse registration and deny the issuance of an account to any user for any reason.
12.6 You agree not to register or use the website if you are a competitor of Loobek AU or if your intent is to monitor the website’s functionality or for any other competitive purpose.
12.7 You agree to notify us immediately of any unauthorized access to or use of your username, password, account, or any other security breach.
13. Copyright Policy
We address alleged copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA). If you believe that your work has been infringed, please provide the following information to the address listed below:
- Your mailing address, phone number, and email address.
- A description of the work that has allegedly been infringed.
- A description of where the allegedly infringing material is located on the website.
- A statement by you affirming that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
- An electronic or physical signature of the person authorized to act on behalf of the copyright owner.
- A statement by you, made under penalty of perjury, that the information provided is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
Please send the requested information to the following:
If you fail to comply with all the requirements of this section, your notice may not be valid.
If you believe that content was removed from the website or access to it was restricted by mistake or because you have authorization from the copyright owner, their agent, or the law to post and use the content, you may submit a counter-notification to the address above with the following information:
- Your physical or electronic signature;
- Identification of the content that was removed or restricted and where the content appeared before it was removed or restricted;
- A statement by you affirming that you have a good faith belief that the content was removed or restricted by mistake or misidentification;
- Your name, mailing address, phone number, and email address, along with a statement that you consent to the jurisdiction of the federal court in Australia and that you will accept service of process from the person who submitted the original infringement notice.
After we receive your counter-notification, we will forward it to the party who submitted the original copyright infringement notice. Please be aware that when we forward the counter-notification, your personal information will be included, and you consent to this disclosure.
Once the counter-notification is sent, the original submitting party must notify us within 10 days that they have filed a legal action seeking a court order to prevent you from engaging in infringing activity relating to the removed content. If we receive such a notification, we will not reinstate the content. If we do not receive such notification, we may reinstate the content.
14. Disclaimer of Warranty, Limitation of Liability
We do not guarantee, represent, or warrant that your access to or use of our website will be uninterrupted, timely, secure, or error-free.
You expressly agree that we may remove or cancel the website or your access to or use of the website at any time without notice.
We reserve the right to cooperate fully with any law enforcement authority or court order requesting or directing us to disclose the identity or other personal information of any user accessing or using the website. You expressly agree to waive and hold harmless Loobek AU, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors from any claims resulting from any actions taken by Loobek AU during or as a consequence of investigations conducted by Loobek AU or law enforcement authorities.
You expressly agree that your use of the website, or your inability to use the website, is at your sole risk. These risks include but are not limited to misrepresentation of products and services, dissatisfaction with the website or products or services obtained through it, defective products, delays or defaults in delivery or payment, and errors in pricing. The website and all products or services delivered to you through the website are provided “as is” and “as available,” without any representations, warranties, or conditions of any kind, either express or implied, including, but not limited to, all implied warranties or conditions of merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Under no circumstances shall Loobek AU or its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or direct, indirect, incidental, special, consequential, or exemplary damages of any kind (even if Loobek AU has been advised of the possibility of such damages) resulting from any aspect of your access to or use of the website or any product or service obtained through the website. Loobek’s cumulative liability to you for all claims arising, directly or indirectly, from your access to or use of the website, inability to use the website, or any products or services obtained through the website shall not exceed the lesser of the purchase price received by Loobek for the affected product or $100.00. Under no circumstances shall Loobek AU be liable to you for the cost of a replacement product. These limitations apply to the fullest extent permitted by law. In some jurisdictions, limitations of liability are not permitted, so some of the above limitations may not apply to you.
15. Dispute Resolution
15.1 You must contact our customer service department at cs@loobek.com.au before filing any legal claim for relief arising from a dispute between you and Loobek AU. If the issue cannot be resolved within 10 business days of contacting the customer service department, either party may file a claim to resolve the dispute in accordance with these Terms.
15.2 At Loobek’s sole discretion, we may require you to submit any disputes arising from your access to or use of the website, its contents, or these Terms, including disputes concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of the Commercial Arbitration Act (CAA).
15.3 Regardless of any statute or law to the contrary, any claim or cause of action arising from or related to your access to or use of the website or these Terms must be filed within one year after such claim or cause of action arises, or it will be permanently barred.
15.4 You acknowledge that Loobek AU may be irreparably harmed if you breach these Terms, and monetary damages alone may not be a sufficient remedy. In the event of a breach or threatened breach of these Terms, we shall be entitled, in addition to any other rights and remedies, to seek an injunction or other equitable relief without the need to prove actual damages, post an injunction bond, or obtain a decree for specific performance of these Terms.
16. Governing Law
17. Indemnification
18. Termination
18.1 The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
18.2 These Terms remain in effect unless and until terminated by either you or Loobek AU. If you wish to terminate these Terms, you may do so at any time by notifying Loobek AU that you no longer wish to access or use the website, or by simply ceasing to use the website.
18.3 Any breach or violation of these Terms will result in the termination of your access to or use of the website. If, at our sole discretion, you fail to comply or we suspect that you have failed to comply with any of these Terms, we may terminate your access or use of the website at any time without prior notice. In the event of such termination, you will remain responsible for all amounts due up to and including the termination date.
19. Severability
19.1 If any Term is found to be invalid or unenforceable, that Term shall be severed from these Terms and Conditions, and it will not affect the validity or enforceability of the remaining Terms.
19.2 The failure of Loobek AU to exercise or enforce any Term shall not be considered a waiver of that Term.
19.3 No waiver by Loobek AU of any Term shall be considered a further or continuing waiver of that Term or any other Term.
20. Geographic Restrictions
21. Coupon Policy
Loobek (loobek.com.au) encourages customers to use coupon codes in our online store to save more. We occasionally send coupon codes to our newsletter subscribers and are delighted to welcome more customers joining our email list. You can sign up to receive our emails to get the latest coupons or sales notifications.
We accept coupons based on the following guidelines to ensure all customers have the opportunity to purchase products at great prices. Please note that Loobek AU reserves the right to refuse or modify any coupon or promotion at its sole discretion and at any time without prior notice.
Your use of Loobek coupons signifies your acceptance and compliance with this policy:
a. Loobek coupons can only be used when purchasing items on loobek.com.au.
b. To receive a discount, your purchase must meet the specified conditions, such as minimum order value, selected items, quantity of items, etc. The GST is calculated according to the amount paid; GST will not count toward the order value if coupons have minimum order value restrictions.
c. Expired coupons will not be accepted; vouchers expire at 11:59:59 p.m. on the expiration date in Australia Eastern Time.
d. Coupon codes have no cash value. We will only refund the amount you paid if you initiate a return.
e. Ensure that the discount is applied before placing your order. Finalizing the order and its payment indicates that you, the customer, agree to the listed price and cannot request reimbursement for the discount code after payment.
f. Coupon codes are not retroactive, and price adjustments will not be issued for orders placed before a promotion begins.
g. Coupon codes will not be reissued once used unless your payment fails due to a system error or you receive a refund for quality reasons. If these conditions apply, please contact our customer service team at cs@loobek.com.au for assistance.
h. Generally, only one coupon code is allowed per order.
i. Generally, each coupon code can only be used once per account.
j. We regularly deactivate coupon codes, and third-party coupon sites may not always update our discount information promptly. Please note that all discounts are subject to our final confirmation.
For any questions regarding this policy or payment inquiries, please email our customer service department at cs@loobek.com.au.
22. Price Adjustment Policy on loobek.com.au Orders
At Loobek AU, value means feeling satisfied that you paid the right price without compromising on experience, quality, or style. We are dedicated to simplifying the shopping experience by offering a wide selection of exciting products at unbeatable, low prices, available whenever and wherever our customers prefer to shop.
Loobek.com.au will issue a one-time credit for the difference between the price you paid and the adjusted price if your purchase was made online at loobek.com.au within 7 days prior to a price change.
Please note:
- Price adjustments can only be requested within 7 days of your purchase.
- Loobek.com.au does not price match with other retailers or platforms outside of loobek.com.au.
- The price adjustment policy does not apply to purchases made through third-party sellers.
- Items purchased using a promotion code or an additional discount are not eligible for a price adjustment.
- “Clearance” items do not qualify for a price adjustment.
- Due to privacy and security concerns, Loobek.com.au does not accept price adjustment requests submitted via applications or third parties. Only direct requests from customers will be accepted.
How can I get a price adjustment? If you find an identical product at a lower price on loobek.com.au within 7 days of your purchase:
- Contact our Customer Service Team at cs@loobek.com.au with your Loobek.com.au order number to confirm the price adjustment for the product in question.
- We will respond to your request within 48 hours.
23. Entire Agreement
These Terms, together with any other policies posted by Loobek AU on loobek.com.au, constitute the entire agreement between you and Loobek AU, governing your access to and use of the website. These Terms supersede any prior or contemporaneous agreements or communications, whether oral or written, between you and Loobek AU.